GENERAL PROMOTIONAL TERMS AND CONDITIONS
- Bonuses issued in the Ladbrokes Live Casino tab, may not be used in conjunction with other promotions. In addition, bonus and promotional offers may only be used once and are not transferable or assignable. If you do not wish to receive bonuses from Ladbrokes Live Casino, please contact our customer service department by sending an email.
- Bonuses are only available to customers who make a deposit/transfer/allocate funds for it. Only one bonus is awarded per person, household, shared computer or shared IP address, unless stated otherwise in the promotion offer.
- The Wagering Requirements for all bonuses must be met within (30) days of your bonus becoming active otherwise the bonus + winnings will be removed, unless stated otherwise in the supplemental Terms & Conditions.
- If you have yet to complete the wagering requirements of a bonus whilst having claimed for another bonus/es, you must be aware that you must complete the wagering requirements of the first bonus before starting to accumulate the wagering for any consecutive bonus/es. Please note that until your combined total balance (allocated funds + bonus amount) between your active bonus and any other pending bonus/es reaches less than £1, you will still be tied into the wagering requirements for any claimed bonus/es in your account.
- a. Bonus funds credited for any of the Ladbrokes Casino Welcome Bonuses (including the First Deposit Bonus, Second Deposit Bonus and Third Deposit Bonus) are non-redeemable unless stated otherwise in the supplemental Terms & Conditions of the bonus.b. Deposits made via Neteller or Moneybookers will not qualify for the Ladbrokes Casino Welcome Bonus (including the First Deposit Bonus, Second Deposit Bonus and Third Deposit Bonus) unless stated otherwise in the supplemental Terms & Conditions of the bonus.
- Bonuses issued at Ladbrokes Live Casino will be reserved for gameplay on this product, including Slots and Casino, and cannot be used for gameplay on any other Ladbrokes products.
- PLEASE NOTE that upon accepting a bonus, you agree that the funds that have been allocated to the bonus and the bonus amount itself are subject to the wagering requirements which you will find in the Promotion and General Bonus Terms and Conditions. Any attempt to withdraw/transfer (including transfers to other products) any funds in your account; including any cash balance which is NOT attached to the bonus, prior to having met the full wagering requirements, will result in you forfeiting this bonus and any other bonus/es that may be pending in your account at the time, including any winnings which may have been generated from these.
- FREE SPIN bonuses are available on instant play and download version only (not Mobile). The Free Spins have no Wagering requirements unless stated otherwise in supplemental Terms and Conditions.
- Customers with pending withdrawals will not be eligible to claim bonuses.
- The Wagering Requirements for any bonus are as follows - you must wager at least twenty times (x20) your allocated funds plus your bonus amount, unless explicitly stated otherwise in the relevant supplemental Terms and Conditions. For example, if you allocate £100 and receive a bonus worth £100, you will be required to wager (£100 + £100) x 20 = £4000.
- Not all bets will count towards the wagering requirements, unless explicitly stated otherwise in the relevant supplemental Terms and Conditions. Please see in the table below for game weight distributions for all wagering purposes. Please also see term 23 for bet staking requirements.
Ladbrokes Live Casino Game Weight Distribution Table:
Game Weight Distribution
A bet of 100.00 currency units counts towards wagering as a bet of:
Slots (excluding Alternative slots**), Scratch Cards
Roulette, Casino Hold'Em, Baccarat, Stravaganza, Sic Bo, Wild Vikings, Pai Gow , Red Dog, 3 Card Brag, Caribbean Stud Poker
Blackjack (excluding Blackjack Switch, Blackjack Surrender & Pontoon)
**Alternative slots (Ugga Bugga, Vacation Station, Highway Kings, Chinese Kitchen)
Video Poker, Darts, Heads or Tails, Spin a Win, Dice Twister, Wheel of Light, Craps
Blackjack Switch, Blackjack Surrender, Pontoon
Legacy of the Wild & all double options on Slots & Video Poker
All other games
- Currency rates for wagering purposes will be calculated as 1 GBP = 1 EUR = 1 USD = 1 CHF = 1 AUD = 1 NZD = 10 SEK = 10 NOK.
- BE ADVISED that your allocated funds are wagered first; once fully wagered, you will start wagering on your promotional bonus.
- The Wagering Requirements for any Additional Bonus (i.e. Refund, Prize, Extra reward/Bonus, Cashback, bonus back, tournament winnings and race winnings) are as follows - You must wager an amount equal to thirty (30) times the additional Bonus awarded to you, unless stated otherwise in the supplemental Terms and Conditions.
- The Wagering Requirements on After-wager Bonuses are as follows - You must wager an amount equal to Fifty (50) times your Deposit amount unless stated otherwise in the supplemental Terms and Conditions. Once wagering Requirements are complete you will receive the bonus funds into your main wallet as cash.
FREE PLAY BONUSES
- For free play bonuses that do not require a deposit for their acquisition (i.e. Registration Bonuses, Extra Spins, Free Spins and Free Bonuses), note that no winnings may be withdrawn until you have deposited at least £10 into your account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn and/or transferred until the wagering requirement has been met.
- The maximum winnings that will be paid out from any free bonus (including Extra and/or Free Spins) is £100. Winnings in excess of this amount will be removed at the point of withdrawal. Unused winnings for a period of 30 days or more will be considered void and removed from the account.
- The Wagering Requirement for Free and Registration bonuses is thirty (30) times the Bonus amount, unless stated otherwise in the supplemental Terms and Conditions.
- Ladbrokes Live Casino reserve the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that a customer is participating in strategies that Ladbrokes management, in its sole discretion deems to be abusive, Ladbrokes reserves the right to revoke the entitlement of such a customer to any promotion.
- If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed.
- All withdrawals will be subject to an internal audit before being processed. Ladbrokes reserves all rights to void Bonuses or any winnings for failed audits. Player hereby consents in advance to same.
- If, upon such a review, it appears that a Player(s) are participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that Ladbrokes, in its sole and complete discretion, deems to be abusive ('Promotion Abuse'), Ladbrokes reserves the right to revoke the entitlement of such a Player to receive or benefit from the promotion (and/or withhold the pay out of the proceeds of such abuse to the Player/s in question). Only fully settled bets (i.e. bets that result in a win or loss) will be counted towards wagering.
- To further protect Ladbrokes from the prospect of Promotion Abuse, customers must not:
- bet more than 30% of the bonus amount in a single bet or game round on any of Ladbrokes Casino games for the duration of the bonus; or
- for the duration of any "New Player Bonus" (meaning all registration bonuses, first deposit bonuses, second deposit bonuses, third deposit bonuses and/or equivalent offers provided to new registrants when opening an account with Ladbrokes Casino), place bets in any single bet or game round which is greater than 30% of the bonus amount or higher than £50 or currency equivalent, calculated in accordance with the rates set out in section 12 of these General Terms and Conditions
and Ladbrokes reserves the right to void any bonus and all associated winnings where a customer fails to observe these limits.
- Ladbrokes may deem a customer's behaviour as "Promotion Abuse' for any of the further cases ( but not reserved only to these solely):
- The Player is in control of or otherwise maintains more than one active accounts at Ladbrokes (unless awarded prior approval by Ladbrokes management)
- If the Player's Ladbrokes account does not match the name on the credit card(s) the Player provided to make deposits on the account;
- If different Players share the same payment solution (e.g. two Players who have the same Neteller account);
- If the Player provides registration information that is false or incorrect;
- If, intentionally or unintentionally, the Player has permitted another player to play on their personal Ladbrokes account;
- If, while using a Ladbrokes promotional offer, a Player utilizes a professional gambling and betting pattern (e.g. Player uses an even bet pattern while betting on roulette games);
- If a Player builds a balance while playing any other game or games that are not slot games and thereafter change their game play to generate wager requirements on slot games;
- If a Player has disputed charges for ("charged back") any of the money deposited into their Ladbrokes account or any of our partner or software supplier casinos;
- If a Player, acting alone or as part of a group, registers multiple accounts in order to claim the free bonus offers.
- Furthermore, if upon such review, the customers' practices have been deemed to be 'Promotion Abuse', Ladbrokes has the right to take the following actions, at its sole discretion, against such abusers:
- All winnings in any account/s belonging to such customer will be withheld and any pending bonuses will be voided.
- Abusing customer accounts may be terminated immediately.
- Customers found to be abusing promotions may be barred from receiving further promotional offers.
- Ladbrokes has the right to refuse or void a bonus or winnings in the event of funds being cancelled or denied by any payment service or payment provider.
- Ladbrokes is aware that some free bonus links may be posted on other sites or through forums or the information that the potential customer received may have been forwarded on to other persons who didn't receive the genuine bonus offer. If Ladbrokes determines that a specific customer did NOT receive that particular promotion as an intended exclusive targeted recipient that this promotion was sent out to, we will not honour any payout requests from the customer, even if they have met the wagering criteria.
- In the event of any dispute, the decision of Ladbrokes will be final.
- Ladbrokes management reserves the right to change or end any promotional offer at any time and without further notice.
- If, while playing at Ladbrokes Live Casino, you win a sum regarded by Ladbrokes Management as worthy of publicity, you agree to make yourself available for any event of such nature arranged by Ladbrokes. While Ladbrokes protects all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any Ladbrokes announcement about promotion results or on the website or lobby.
- In order for us to process your withdrawal, for security we need to verify your identity. You only need to send your identifying documents to us once and it's advised to send your identifying documents before you plan to cash-out, in order to ensure a smooth and fast withdrawal process. Once the documents (in an acceptable format and detail) have been received by us it can take up to 5 business days to process them and once they have been processed you can make withdrawals from your Ladbrokes account (note that this process is a one-time process).
- For withdrawal we require the following documents for verification: One government approved identity card (ID card, passport and driver's license) with a picture, as well as proof of residency such as a utility bill (which is not older than 2 months) and an Authorization form duly completed. If your deposit method was via a credit card we will require a scanned copy of the credit card (front and back) which you used.
- Please note that occasionally we may need to ask, at your sole cost, for additional documentation such as confirmation of deposits, a bank reference or notarized identifying document.
- Ladbrokes Full Terms & Conditions also apply.
Ladbrokes Betting & Gaming Ltd. is licensed (licence no. 1611) and regulated by the British Gambling Commission for persons gambling in Great Britain and LC International Limited, Suites 6-8, 5th Floor, Europort, Gibraltar, is licensed (RGL Nos. 010, 012) by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.